From a single WhatsApp account — or as many as you need — XAPP Premium+ lets you route messages to any team, queue, or agent using CRM data or AI. It's a full-scale support and sales engine built for professionals, BPOs, and agencies who demand control, flexibility, and real-time visibility.
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XAPP Premium+ is built for scale. Choose the routing style that matches your needs — or combine both.
| Product | XAPP Free |
XAPP Premium |
XAPP Premium+ | |
|---|---|---|---|---|
| Mode | Zero Queue | Fixed Queue | Flexi-Queue | Smart Queue |
| Channels | Available: WhatsApp, SMS, Facebook Messenger, Instagram, LinkedIn | Coming Soon: Slack, Kakao Talk, Telegram, X (Twitter), Discord, Google Chat, Signal, WeChat, Viber | Available: WhatsApp, SMS, Facebook Messenger, Instagram, LinkedIn | Coming Soon: Slack, Kakao Talk, Telegram, X (Twitter), Discord, Google Chat, Signal, WeChat, Viber | WhatsApp - more channels coming soon | WhatsApp - more channels coming soon |
| Channel Accounts | Multiple to All Agents | Multiple to Basic Queue | Multiple to Single Queue | Single to Multi-Queue |
| Account Identification | ✅ | ✅ | ✅ | ✅ |
| Message Encryption | ✅ | ✅ | ✅ | ✅ |
| Media Security | Token | Token | Token | Token |
| Ticket Style Threads | ❌ | ❌ | ✅ | ✅ |
| Queues | ❌ | Single | Single Queue | Multi-Queue |
| Steps | ❌ | ❌ | ✅ | ✅ |
| Agent Log In | ❌ | ❌ | ✅ | ✅ |
| Agents | Multiple | Multiple | Multiple Per Step | Multiple Per Step |
| Agent Selection | All | All, Priority, Sequential, Random | Priority, Sequential, Random | Priority, Sequential, Random |
| CRM Contact Lookup | ❌ | ❌ | ✅ | ✅ |
| CRM/AI Queue Logic | ❌ | ❌ | ❌ | ✅ |
| Message Visibility | All Agents | Per Agent | Per Agent | Per Agent |
| Message Notifications | ✅ | ✅ | ✅ | ✅ |
| Message Alerts | ❌ | ❌ | ✅ | ✅ |
| Close Dispositions | ❌ | ❌ | ✅ | ✅ |
| Agent Transfer | ❌ | ❌ | ✅ | ✅ |
| Auto Download | ❌ | ❌ | ✅ | ✅ |
| Manual Download | ❌ | ❌ | ✅ | ✅ |
| Purge Control | ❌ | ❌ | ✅ | ✅ |
| Admin Control | ❌ | ✅ | ✅ | ✅ |
| Stats / MDR | ❌ | ✅ | ✅ | ✅ |
| Agent Log | ❌ | ❌ | ✅ | ✅ |
| Notes | Basic Multi-WhatsApp message flow – All Agents see all messages and replies | Basic Multi-WhatsApp message flow with Agent Message Selection | Advanced multi-step single queue & message thread solution | Multi-Queue, Message thread solution from a single WhatsApp Account |
Create unlimited queues, groups, and WhatsApp accounts — all with fine-tuned control over logic and access.
Every message from every channel appears in one smart inbox. Threads stay visible to just the right team members.
Use CRM data or built-in AI to direct messages to the correct queue, agent, or team instantly — no manual effort.
From encryption to token-secured media and purge control, XAPP Premium+ is built for enterprise-grade operations.
Each WhatsApp or message source can be named for clarity. Easily distinguish between customer-facing lines, campaigns, or departments.
Add as many team members as you like, assign them across queues or groups, and manage performance with full stats and logs.
Yes. Agent login is required and includes real-time status indicators like Available, Meeting, Lunch, or Break — enabling full visibility and detailed logging of agent performance.
Yes. You can link your current WhatsApp number, Business API number, or assign a new virtual number. XAPP routes all incoming messages based on your configured queues and steps.
No. XAPP Premium+ includes support for multiple WhatsApp accounts, queues, steps, and agents — with no extra fees. You only pay for the plan and virtual number(s) you use.
It’s seamless. Admins can assign or reassign agents to queues, steps, or groups instantly from the control panel — no downtime, no loss of visibility.
You can add as many steps as needed per queue. Each step supports its own timer, selection logic (random, round-robin, priority), and agent groups.
Closed threads are archived with final disposition and optional notes. CRM entries are updated if integrated, and data is preserved in your MDR and agent log reports.
Yes. Messages and media are encrypted and token-secured. You have full control over access, logging, and retention policies to ensure compliance and data integrity.
Absolutely. XAPP Premium+ supports both manual and scheduled purging of threads and media. Admins can set retention periods or delete individual conversations as needed.
Whether you manage a team of 3 or 300, XAPP Premium+ gives you the tools, visibility, and control to handle WhatsApp and messaging at scale — securely, smartly, and efficiently.
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