XAPP Premium+ β€” Smart Messaging for Serious Operations

From a single WhatsApp account β€” or as many as you need β€” XAPP Premium+ lets you route messages to any team, queue, or agent using CRM data or AI. It's a full-scale support and sales engine built for professionals, BPOs, and agencies who demand control, flexibility, and real-time visibility.

Try Premium+ Free

Two Powerful Modes. Unlimited Possibilities.

XAPP Premium+ is built for scale. Choose the routing style that matches your needs β€” or combine both.

πŸ” Multi-Queue Mode

  • One WhatsApp number
  • Multiple queues (Sales, Support, Billing...)
  • Each queue can include multiple steps
  • Steps contain groups with any number of agents
  • Smart routing via CRM or AI
  • Control timeout, handover, agent priority

πŸ“± Multi-Account Mode

  • Run multiple WhatsApp numbers in parallel
  • Each account has independent queue logic
  • Name each account (e.g. β€œClient A WhatsApp”)
  • Assign different agents to each brand/account
  • Fully centralized visibility across all accounts
  • Perfect for BPOs, franchises, VA teams
Product XAPP Free
XAPP Premium
XAPP Premium+
ModeZero QueueFixed QueueFlexi-QueueSmart Queue
ChannelsAvailable: WhatsApp, SMS, Facebook Messenger, Instagram, LinkedIn | Coming Soon: Slack, Kakao Talk, Telegram, X (Twitter), Discord, Google Chat, Signal, WeChat, ViberAvailable: WhatsApp, SMS, Facebook Messenger, Instagram, LinkedIn | Coming Soon: Slack, Kakao Talk, Telegram, X (Twitter), Discord, Google Chat, Signal, WeChat, ViberWhatsApp - more channels coming soonWhatsApp - more channels coming soon
Channel AccountsMultiple to All AgentsMultiple to Basic QueueMultiple to Single QueueSingle to Multi-Queue
Account Identificationβœ…βœ…βœ…βœ…
Message Encryptionβœ…βœ…βœ…βœ…
Media SecurityTokenTokenTokenToken
Ticket Style ThreadsβŒβŒβœ…βœ…
Queues❌SingleSingle QueueMulti-Queue
StepsβŒβŒβœ…βœ…
Agent Log InβŒβŒβœ…βœ…
AgentsMultipleMultipleMultiple Per StepMultiple Per Step
Agent SelectionAllAll, Priority, Sequential, RandomPriority, Sequential, RandomPriority, Sequential, Random
CRM Contact LookupβŒβŒβœ…βœ…
CRM/AI Queue LogicβŒβŒβŒβœ…
Message VisibilityAll AgentsPer AgentPer AgentPer Agent
Message Notificationsβœ…βœ…βœ…βœ…
Message AlertsβŒβŒβœ…βœ…
Close DispositionsβŒβŒβœ…βœ…
Agent TransferβŒβŒβœ…βœ…
Auto DownloadβŒβŒβœ…βœ…
Manual DownloadβŒβŒβœ…βœ…
Purge ControlβŒβŒβœ…βœ…
Admin ControlβŒβœ…βœ…βœ…
Stats / MDRβŒβœ…βœ…βœ…
Agent LogβŒβŒβœ…βœ…
NotesBasic Multi-WhatsApp message flow – All Agents see all messages and repliesBasic Multi-WhatsApp message flow with Agent Message SelectionAdvanced multi-step single queue & message thread solutionMulti-Queue, Message thread solution from a single WhatsApp Account

Why Teams Choose XAPP Premium+

Ultimate Flexibility

Create unlimited queues, groups, and WhatsApp accounts β€” all with fine-tuned control over logic and access.

Centralized Power

Every message from every channel appears in one smart inbox. Threads stay visible to just the right team members.

Intelligent Routing

Use CRM data or built-in AI to direct messages to the correct queue, agent, or team instantly β€” no manual effort.

Secure & Scalable

From encryption to token-secured media and purge control, XAPP Premium+ is built for enterprise-grade operations.

Named Channels

Each WhatsApp or message source can be named for clarity. Easily distinguish between customer-facing lines, campaigns, or departments.

Unlimited Agents

Add as many team members as you like, assign them across queues or groups, and manage performance with full stats and logs.

Frequently Asked Questions

Yes. Agent login is required and includes real-time status indicators like Available, Meeting, Lunch, or Break β€” enabling full visibility and detailed logging of agent performance.

Yes. You can link your current WhatsApp number, Business API number, or assign a new virtual number. XAPP routes all incoming messages based on your configured queues and steps.

No. XAPP Premium+ includes support for multiple WhatsApp accounts, queues, steps, and agents β€” with no extra fees. You only pay for the plan and virtual number(s) you use.

It’s seamless. Admins can assign or reassign agents to queues, steps, or groups instantly from the control panel β€” no downtime, no loss of visibility.

You can add as many steps as needed per queue. Each step supports its own timer, selection logic (random, round-robin, priority), and agent groups.

Closed threads are archived with final disposition and optional notes. CRM entries are updated if integrated, and data is preserved in your MDR and agent log reports.

Yes. Messages and media are encrypted and token-secured. You have full control over access, logging, and retention policies to ensure compliance and data integrity.

Absolutely. XAPP Premium+ supports both manual and scheduled purging of threads and media. Admins can set retention periods or delete individual conversations as needed.

Ready to Revolutionize Your Messaging?

Whether you manage a team of 3 or 300, XAPP Premium+ gives you the tools, visibility, and control to handle WhatsApp and messaging at scale β€” securely, smartly, and efficiently.

Get Started with Premium+
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