| Product | XAPP Free |
XAPP Premium |
XAPP Premium+ | |
|---|---|---|---|---|
| Mode | Zero Queue | Fixed Queue | Flexi-Queue | Smart Queue |
| Channels | Available: WhatsApp, SMS, Facebook Messenger, Instagram, LinkedIn | Coming Soon: Slack, Kakao Talk, Telegram, X (Twitter), Discord, Google Chat, Signal, WeChat, Viber | Available: WhatsApp, SMS, Facebook Messenger, Instagram, LinkedIn | Coming Soon: Slack, Kakao Talk, Telegram, X (Twitter), Discord, Google Chat, Signal, WeChat, Viber | WhatsApp - more channels coming soon | WhatsApp - more channels coming soon |
| Channel Accounts | Multiple to All Agents | Multiple to Basic Queue | Multiple to Single Queue | Single to Multi-Queue |
| Account Identification | ✅ | ✅ | ✅ | ✅ |
| Message Encryption | ✅ | ✅ | ✅ | ✅ |
| Media Security | Token | Token | Token | Token |
| Ticket Style Threads | ❌ | ❌ | ✅ | ✅ |
| Queues | ❌ | Single | Single Queue | Multi-Queue |
| Steps | ❌ | ❌ | ✅ | ✅ |
| Agent Log In | ❌ | ❌ | ✅ | ✅ |
| Agents | Multiple | Multiple | Multiple Per Step | Multiple Per Step |
| Agent Selection | All | All, Priority, Sequential, Random | Priority, Sequential, Random | Priority, Sequential, Random |
| CRM Contact Lookup | ❌ | ❌ | ✅ | ✅ |
| CRM/AI Queue Logic | ❌ | ❌ | ❌ | ✅ |
| Message Visibility | All Agents | Per Agent | Per Agent | Per Agent |
| Message Notifications | ✅ | ✅ | ✅ | ✅ |
| Message Alerts | ❌ | ❌ | ✅ | ✅ |
| Close Dispositions | ❌ | ❌ | ✅ | ✅ |
| Agent Transfer | ❌ | ❌ | ✅ | ✅ |
| Auto Download | ❌ | ❌ | ✅ | ✅ |
| Manual Download | ❌ | ❌ | ✅ | ✅ |
| Purge Control | ❌ | ❌ | ✅ | ✅ |
| Admin Control | ❌ | ✅ | ✅ | ✅ |
| Stats / MDR | ❌ | ✅ | ✅ | ✅ |
| Agent Log | ❌ | ❌ | ✅ | ✅ |
| Notes | Basic Multi-WhatsApp message flow – All Agents see all messages and replies | Basic Multi-WhatsApp message flow with Agent Message Selection | Advanced multi-step single queue & message thread solution | Multi-Queue, Message thread solution from a single WhatsApp Account |
