XAPP Premium+ is the premier WhatsApp-based ticketing solution that turns ordinary chat into organized, professional customer support.
Designed for teams, agents, and businesses that rely on WhatsApp for customer interaction, it brings structure, speed, and scale to every conversation.
XAPP Premium+ is a next-generation customer support solution that transforms WhatsApp, into a structured, professional-grade ticketing system.
Designed specifically for businesses and teams who rely on WhatsApp to engage with customers, XAPP Premium+ introduces powerful agent management, ticket routing, and CRM integration.
XAPP Premium+ brings structure, accountability, and automation to every customer conversation, making it easy to track, manage, and resolve interactions — just like you would in a helpdesk or call center.
Agents can sign in and set availability — Available, Busy, or Offline — for intelligent load balancing.
Incoming WhatsApp chats are queued and distributed automatically based on agent capacity and status.
Assign tickets to the best-fit agent instantly with smart, rules-based routing logic.
Easily pass a ticket to a different agent or department without losing conversation history.
Mark threads as Open, In Progress, Resolved, or Closed — ensuring transparency and workflow clarity.
Bundle completed threads and push them into your CRM for analysis, reporting, or follow-up actions.
Bundle completed threads and push them into your CRM for analysis, reporting, or follow-up actions.
Maintain compliance or simply declutter — archive or delete threads based on your retention policy.
Unlike generic support tools that try to “bolt on” WhatsApp, XAPP Premium+ was purpose-built from the ground up to support:
Real-time agent collaboration
Multi-agent access
Departmental routing
Conversation continuity
Automated load balancing
Whether you’re a solo virtual assistant, a growing e-commerce business, or an enterprise support team, XAPP Premium+ adapts to your workflow — without changing the way your customers interact.
Because it’s built natively for WhatsApp, there’s no need for third-party integrations or complicated APIs. Just log in, activate, and start managing your WhatsApp chats like professional support tickets — with full control over every interaction from start to resolution.
Simple to deploy
Easy to train staff
No-code CRM export
Built-in compliance options
Works with your existing number or virtual line
