XAPP Privacy Policy

Effective Date: 26th March, 2025

Data Controller: Riptec Ltd

1. Introduction

XAPP is committed to protecting your privacy. This policy explains what data we collect, how we use it, and your rights. By using XAPP, you consent to this policy.

2. Data We Collect

a. Account Information

• Name, email address, password
• Payment details (handled via secure third-party processors)
• Profile settings and configuration

b. Communication Data

• Messages, attachments, metadata (sender, recipient, timestamps)
• Communication routing and status
• CRM identifiers or custom tags

c. Device & Usage Data

• Device model, OS, IP address
• Logs, usage analytics, and crash reports

3. Purpose of Data Collection

We collect and process data to:

• Deliver messaging services and virtual number functionality
• Enable ticketing, routing, and group communication features
• Facilitate payments and manage subscriptions
• Analyze performance, prevent fraud, and improve features

4. Data Retention

Messages and attachments are stored temporarily based on your plan and configuration.

• Free and Premium users can define thread expiry rules.
• Premium+ users can trigger purge actions on thread closure.
• Logs may be retained for compliance, security, and billing purposes.

5. Data Sharing

We may share data:

• With third-party services (e.g., payment providers, CRM platforms)
• As required by law or legal process
• With affiliates and service providers under confidentiality agreements

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access and update your data
• Delete or request a copy of your data
• Object to or restrict certain processing
• Withdraw consent at any time

For data requests, contact: [email protected]

7. Security

We use encryption, access controls, and security monitoring to protect your data. However, no method of transmission over the Internet is 100% secure.

8. International Transfers

Your data may be processed in countries outside your own, including jurisdictions with different data protection laws. We implement appropriate safeguards where required.

9. Changes to this Policy

We may update this policy from time to time. You will be notified of significant changes via app or email.

10. Third-Party Services

When using XAPP with third-party messaging platforms, your use is also governed by their privacy policies and terms of service. XAPP does not control how these platforms use or manage your data. We advise reviewing their policies independently.

11. Monetization of Data

XAPP will never sell, rent, or monetize your personal data or message content. All data is processed solely for the purpose of delivering the service as described.