XAPP Groups

Did you know? XAPP is incredibly powerful when it comes to the control and management of channels and users, offering unparalleled flexibility and customization. Take a look at how XAPP transforms your communication workflows…

Groups and Users

XAPP’s user management system enables you to form groups that match your business structure.

  • Example:
    • A Sales Team group managing the WhatsApp, Facebook and LinkedIn Sales channels.
    • An Accounts Team group handling customer invoices through WhatsApp Accounts.
    • A Support Team group ensuring no customer query goes unanswered in the WhatsApp Support channel.
 
  • Custom Roles: Grant specific permissions to maintain control over sensitive accounts.

Individual User Assignments for Specific Channels

For tasks that require single-user focus, XAPP shines by allowing individual users to manage specific channels.

  • Example:
    • A LinkedIn channel managed solely by a marketing professional.
    • A dedicated staff member responsible for Facebook Messenger or Instagram DMs.

  • Benefit: Avoid clutter and streamline responsibilities for efficiency.

Multiple Accounts from the Same Chat Network

Unlike many messaging platforms that limit users to a single account per service, XAPP allows the integration of multiple accounts from the same network (e.g., multiple WhatsApp or Telegram accounts). This flexibility is particularly beneficial for users who need to separate personal and professional communications without the hassle of switching between different applications or devices.

Shared Account Access Across Multiple Users

XAPP enables specific chat accounts to be shared among multiple users. This feature is invaluable for businesses and teams that require collaborative access to customer service channels or group communications. By allowing multiple users to manage and respond through a single account, XAPP enhances teamwork and ensures consistent communication.

Centralized Hub for Private and Shared Accounts

With XAPP, users can manage both private and shared accounts within a single, centralized hub. This design ensures that while shared account interactions are accessible to authorized users, private conversations remain confidential. The streamlined interface simplifies navigation between different accounts, improving user experience and efficiency.

XAPP is the ultimate centralized messaging hub that lets you manage multiple chat accounts, even from the same platform, in one simple app. It’s perfect for individuals and businesses alike, offering unique features like shared accounts for team collaboration, while keeping private chats confidential.

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